Tag
on-call
- Mar 19, 2026 Routing Alerts by Required Response: Page, Ticket, and Log Line How the required human response determines an alert channel, why a channel that interrupts must carry an action, and how ownership and escalation decide where a notification lands. observability
- Jan 1, 2025 Symptom-Based Alerting and the Cause Signals It Replaces Why paging on the metric that explains a failure produces more pages than paging on the failure itself, and how to tell a symptom from a cause when writing a rule. observability
- Jun 13, 2024 Decomposing Recovery Time into Detection, Diagnosis, and Mitigation Why a single mean time to recovery mixes intervals with different floors and different distributions, how concurrent incidents queue behind one responder, and how to measure each phase without corrupting the comparison. software engineering
- Nov 21, 2023 Severity Tiers, Escalation Timers, and the Cost of a Page Separating impact from urgency so a tier is decidable in minutes, converting tiers into acknowledgment and update timers, and the attention economics that decide when paging is the wrong response. software engineering